Knowledge Base & Wiki

Document360

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Document360 Limited · document360.com

An AI-assisted analysis of public evidence — not a hands-on test.

Every score, rationale and verdict on this page is AI-generated. Every claim cites the source it was read from. Nothing here is a human star review — and no score can be bought. How scores are made →

Method and versions

The Operations Lead v1.0 · The IT Administrator v1.0 · The Support Knowledge Manager v1.0 · The Engineering Lead v1.0 · The Quality Manager v1.0 · The Skeptic v1.0 · rubric v1 · evaluated 1 Nov 2026

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Markdown

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Document360 at a glance

Vendor: Document360 Limited
Headquarters: Not stated on the vendor’s pages as of 1 Nov 2026
Data hosting: Not stated on the vendor’s pages as of 1 Nov 2026
Free plan: Not stated on the vendor’s pages as of 1 Nov 2026
Panel verdict: The AI panel rates Document360 3.5/5, the mean of 6 judges. Document360, a knowledge base and wiki from Document360 Limited, part of the Kovai Group, scores strongest on publishing and integrations (8 to 9): branded site with custom domain and SEO tool kit, translation into 50-plus languages, Zendesk and Freshdesk integration with ticket deflection, a documented REST API, and an MCP server keeping AI assistants inside the governance model. how scores are made
As of: Vendor pages captured 1 Nov 2026; evaluated by the panel 1 Nov 2026. all sources

Document360 alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Operations Lead

Weighted verdict

Head of operations at a 180-person machine builder in Baden-Württemberg, where onboarding, travel rules and the service hotline's answers live in a shared drive, three OneNote books and two colleagues' heads. Wants one place the whole company actually uses: an editor office staff manage without training, a search that finds the answer rather than the file, pages that name who keeps them current, and a price that does not double when the workshop gets read access.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Operations Lead

Panel median The Operations Lead This judge’s scores over the panel median. Each label opens its reasoning below.

Scores per criterion, in stars out of 5
Criterion	Panel median	The Operations Lead
Editor, structure & search	3.5 of 5	3.5 of 5
Verification, ownership & freshness	3.5 of 5	3.5 of 5
Permissions, SSO & administration	4 of 5	3.5 of 5
Help-center publishing & integrations	4 of 5	4 of 5
Import, export & self-hosting	3 of 5	3 of 5
European sovereignty	2.5 of 5	2 of 5

Editor, structure & search

How this is scored

How knowledge is written, organised and found again: the editor (rich text, Markdown, tables, embeds, diagrams, code blocks), templates, spaces or collections and a page tree, linking and backlinks, real-time co-editing, comments and mentions, page history with restore, full-text search across pages and attachments with filters, search inside the chat tool, and AI answers that cite the pages they draw on.

0 — Not a wiki or knowledge base; pages cannot be written, organised or searched with it.

3 — Pages with a rich-text editor in folders or a tree and a basic search; templates, history, co-editing and attachment search are basic or not described.

5 — A rich editor with tables, embeds and code blocks, templates, spaces or collections with a page tree, real-time co-editing with comments and mentions, page history with restore, and full-text search with filters.

8 — Search across attachments and connected tools, backlinks and a link graph or related pages, diagrams and Markdown both supported, AI answers that cite their source pages, search from Slack or Teams, and a template library with variables or page properties.

10 — Finding knowledge as a solved problem: search quality and how AI answers are grounded explained in published documentation, answers limited to what the reader may see, multilingual content with linked translations, and every page reachable within a stated structure from one place.

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The Operations Lead

The editor is genuinely rich — WYSIWYG and Markdown side by side, Mermaid diagrams, code blocks, tables with merged cells, embeds, slash commands, real-time co-editing with visible cursors, comments, revision history with manual restore, and a library of prebuilt templates — and search aims at the answer rather than the file: Eddy AI answers cite the source article, federated search consolidates the knowledge base with external pages and sitemaps, and search runs from Slack and Teams. We found no public information on backlinks, a link graph, or full-text search inside attachments, which is what keeps it below the top band. 2 3 7 8 16 17

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Verification, ownership & freshness

How this is scored

Whether the content stays true: page owners or experts named per page, verification with a review date and a reminder when it lapses, approval or publishing workflows with drafts and reviewers, read confirmations for mandatory pages, analytics on views, searches without a result and stale pages, duplicate detection, archiving rules, and an audit trail of who changed and approved what.

0 — No way to see who owns a page or when it was last checked beyond the edit date.

3 — Page history and last-edited dates; owners, verification, approvals and content analytics are basic or not described.

5 — An owner or verifier per page, a review interval with reminders, a draft and publish step, page view statistics, and archived pages kept out of search.

8 — Approval workflows with several reviewers, read confirmations for mandatory pages, analytics on failed searches and stale content, duplicate or outdated content flagged automatically, and an exportable audit trail of changes and approvals.

10 — Governance that a regulated organisation runs on: controlled documents with versioned approvals that meet a named standard (ISO 9001, GxP), expiry and review enforced per space, knowledge gaps reported from searches and AI questions, and every published statement traceable to an approved version.

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The Operations Lead

This is the part I care most about and it holds up: a custom workflow builder routes pages through named reviewers with custom statuses such as peer, SME or legal review, mandatory comments stored in version metadata, review reminders that flag stale articles to their owner, a duplicate content scanner with a scheduled monthly run, and analytics that show failed searches and page-not-found so knowledge gaps surface as data, with every action from edits to permission changes tracked in audit logs. We found no public information on read confirmations for mandatory pages, and whether the audit trail can be exported is not described. 2 3 7 18 19

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Permissions, SSO & administration

How this is scored

Who may see and edit what, and how the administrator keeps control: roles and permissions per space and per page, restricted or private pages, guest and external access, groups synced from Azure AD/Entra ID, Google Workspace or LDAP, single sign-on (SAML, OIDC), SCIM provisioning, two-factor authentication enforced, an audit log of access and permission changes, and admin controls over sharing and public links. Where the data is hosted and certifications are scored under sovereignty.

0 — Everyone in a workspace sees and edits everything; no permissions of any kind.

3 — Admins, members and guests, or private and shared pages; per-space or per-page rights, SSO and an audit log are basic or not described.

5 — Permissions per space and per page, guest access with limits, single sign-on through Google or Microsoft, two-factor authentication, groups, and admin control over public sharing.

8 — SAML or OIDC single sign-on with any identity provider, SCIM provisioning or LDAP and directory group sync, enforced 2FA, an audit log of views, edits and permission changes, IP or domain restrictions, and permissions honoured by search and AI answers.

10 — Access control an enterprise auditor accepts as documented: granular roles with inheritance explained, just-in-time and external access with expiry, every access and permission change logged and exportable to a SIEM, and the permission model published with its limits.

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The Operations Lead

Access control is documented in unusual depth: SAML and OpenID Connect with named identity providers, SCIM user, group and reader provisioning with real-time group sync and inheritance from a parent project, roles from writer to admin plus custom roles, IP restrictions, reader segmentation scoping private categories, and AI answers that respect each reader's permissions — and the documentation even publishes its own limits, such as SCIM with Entra working only over SAML. We found no public information on enforced two-factor authentication or on exporting the audit log to a SIEM. 2 3 5 13 20 21

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Help-center publishing & integrations

How this is scored

How knowledge reaches people outside the editor: public or password-protected sites and help centers with a custom domain, branding and SEO controls, an in-app widget or contextual help, ticket deflection in a help desk, multilingual publishing, integrations with Slack, Microsoft Teams, Jira, Google Drive, help desks and CRMs, a browser extension, a documented REST or GraphQL API, webhooks, and an MCP server or connector for AI assistants.

0 — Content cannot be shared beyond the editor and nothing connects to it.

3 — Sharing a page by public link and a few integrations such as Slack; a branded help center, an API and webhooks are basic or not described.

5 — A published site or help center with custom domain and branding, integrations with Slack or Teams and Google Drive or Microsoft 365, a documented API, and embeds of common tools.

8 — A help center with SEO controls, multilingual publishing, access for logged-in customers and analytics, a widget or contextual help inside the customer's product, help desk integration with ticket deflection, webhooks, and a connector or MCP server for AI assistants.

10 — Knowledge delivered wherever it is needed from one source: internal and public audiences served from the same pages with per-audience rules, a complete API with SDKs and rate limits stated, a marketplace of integrations, and every channel measured in one report.

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The Operations Lead

Publishing outwards is fully covered: a branded knowledge base site with custom domain and SEO controls, translation into 50-plus languages, logged-in reader access with analytics, an in-app widget and embedded help, help-desk integration with Zendesk and Freshdesk plus a ticket deflector, webhooks, 60-plus connectors, and an MCP server that lets AI assistants search, retrieve, create and publish within the existing governance model. A REST API and an integration marketplace are documented; we found no public information on rate limits or SDKs for the API. 1 4 7 8 22 23

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Import, export & self-hosting

How this is scored

What arriving and leaving would cost: import from Confluence, Notion, Google Docs, Word and Markdown with structure, attachments and links kept, a full export of every space in an open format (Markdown, HTML, XML, PDF) with attachments and history, an API that reaches all content, a stated migration path from Confluence Server or Data Center, open-source code under a named licence, and a self-hosted or on-premise edition with its own documentation.

0 — Content cannot be imported or exported; it can only be read in the vendor's interface.

3 — Single pages export to PDF or Word and some files can be imported; a full export, a Confluence import and self-hosting are basic or not described.

5 — Import from Confluence or Notion and from Word or Markdown, a full workspace export to Markdown or HTML with attachments, a documented API covering pages, and a stated retention of data after cancellation.

8 — A Confluence migration tool or service that keeps hierarchy, permissions and attachments, a full export with history in an open format, a self-hosted or on-premise edition with installation and update documentation, and data returned or deleted on termination under stated terms.

10 — The customer owns the content end to end: open-source code under a named licence that runs fully self-hosted with feature parity stated, a complete export another tool can import without loss, and the deletion of every copy on termination documented.

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The Operations Lead

Arriving is well handled: import and managed migration from Confluence, Zendesk, Word, SharePoint and Google Docs, including a white-glove service with planning, content mapping and validation, plus ZIP and offline WebHelp export — a self-contained HTML site with navigation and search — on Business and Enterprise plans. Leaving is weaker: the captured pages state that no on-premises deployment is offered, private hosting is dedicated Azure managed by the vendor, and export including page history is not described, though the terms do give a 30-day export window after termination with deletion to follow. 1 7 15 24 25

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where pages, attachments and search indexes are stored and processed, and who the subprocessors are (hosting, CDN, search, email, support, payment, and the AI model provider that reads pages for answers and summaries, with whether content is used for training). Independently sourced by the sovereignty pipeline; a wiki holds internal processes, customer data and trade secrets, so the whole chain counts, not only the database. A self-hosted or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU data residency available and an EU contracting entity or EU representative, but parts of the chain (CDN, search, email, support, AI model) run through non-EU providers without a stated safeguard, or EU residency is limited to the higher tiers.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations including the AI model provider, no training on customer content stated, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every page on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including AI, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The Operations Lead

The contracting entity is Document360 Limited in the UK-based Kovai Group, not an EU entity; EU residency is possible but only as the customer's choice of the Western Europe Azure region among three selectable regions, with no default region stated, and the chain runs through non-EU providers — OpenAI for AI, an India-based support team and processing in India, Cloudflare and Google — with transfers to countries without an adequacy decision acknowledged. In its favour: subprocessors including the AI provider are listed and maintained at the trust center, customer content is stated not to be used to train AI models, and SOC 2 Type II and ISO 27001 are stated; we found no public information on a published data processing agreement. 1 11 12 14 25

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user and tier, readers or guests free or charged, minimum seats, which features (SSO, SCIM, audit log, verification, help-center publishing, custom domain, AI answers, EU data residency) cost extra, the free tier and its limits, storage limits, the self-hosted edition's licence and support price, minimum term and setup or migration fees.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free tier exists, but how cost scales with users, readers or features is unclear.

5 — Tiers are public with their price per user and main inclusions, but at least one commonly needed piece (SSO, AI, readers or guests, EU residency, the self-hosted edition) is unpriced or "on request".

8 — Every tier priced publicly with its scaling rule (editors, readers, guests, storage), add-ons priced, the self-hosted edition's licence and support cost stated, minimum seats, term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of editors and readers and a feature set, with every add-on, AI credit, setup, migration and support fee and the cancellation and data-return terms published.

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The Operations Lead

For a buyer who must budget a year ahead this is the weak point: a pricing page exists and plan names such as Business and Enterprise appear, but the captured pages state no prices at all, and every route to purchase shown runs through a demo request. The terms publish billing mechanics — annual invoicing in advance, non-refundable, auto-renewal with 60-day notice, renewal increases of CPI plus three percent, overage billing, fees exclusive of VAT — yet no per-user price, reader price, storage limit or private-hosting cost is stated anywhere, so the real annual cost cannot be computed from public pages. 1 9 15 23 24

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Legal entity	Not determined	—	uncited Report an error
Hosting location	Not determined ⚠ unverified	—	uncited Report an error
Hosting options	Not determined ⚠ unverified	—	uncited Report an error
Open source	Not determined	—	uncited Report an error
Data processing agreement	Not determined	—	uncited Report an error
Transfer impact assessment	Not determined	—	uncited Report an error

Questions about Document360

Is Document360 European?

Yes, though not from the EU. whats-best.ai classifies Document360 as UK / wider Europe.

Where does Document360 store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

Does Document360 have a free plan?

Not stated on the vendor’s pages as of 1 Nov 2026.

What are the best alternatives to Document360?

As of 1 Nov 2026, the panel rates BookStack (3/5), XWiki (3/5) and Docmost (3/5) highest among the other 13 Knowledge Base & Wiki products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is BookStack (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Document360 alternatives.

Where this could be wrong

Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
Weak sourcing — Hosting location. No default region is stated anywhere; the Western Europe Azure region is one of three selectable options (and 50+ regions on private hosting), so EU storage is a customer choice rather than a stated EU default.
Weak sourcing — Hosting options. Not confirmed on the vendor’s own pages as captured.
AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

22 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
2 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
1 sovereignty dimension could not be confirmed on the vendor’s own pages and is shown as unknown. Know more? Tell us
6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us

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Sources (25)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

1 Vendor homepage document360.com Checked 1 Nov 2026 Details →
2 Features page document360.com Checked 1 Nov 2026 Details →
3 Features page (internal knowledge base) document360.com Checked 1 Nov 2026 Details →
4 Features page (published knowledge base site) document360.com Checked 1 Nov 2026 Details →
5 Features page (SSO and SCIM) document360.com Checked 1 Nov 2026 Details →
6 Features page (private hosting) document360.com Checked 1 Nov 2026 Details →
7 Features page (migration) document360.com Checked 1 Nov 2026 Details →
8 Integrations page document360.com Checked 1 Nov 2026 Details →
9 Pricing page document360.com Checked 1 Nov 2026 Details →
10 Security page document360.com Checked 1 Nov 2026 Details →
11 Trust center document360.com Checked 1 Nov 2026 Details →
12 GDPR page document360.com Checked 1 Nov 2026 Details →
13 Documentation docs.document360.com Checked 1 Nov 2026 Details →
14 Privacy policy document360.com Checked 1 Nov 2026 Details →
15 Terms of service document360.com Checked 1 Nov 2026 Details →
16 Editor, structure & search — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
17 Editor, structure & search — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
18 Verification, ownership & freshness — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
19 Verification, ownership & freshness — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
20 Permissions, SSO & administration — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
21 Permissions, SSO & administration — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
22 Help-center publishing & integrations — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
23 Help-center publishing & integrations — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
24 Import, export & self-hosting — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →
25 Import, export & self-hosting — found from sitemap docs.document360.com Checked 1 Nov 2026 Details →